Cav AI Terms

Cav AI Terms

Last Updated Date: June 3, 2026

These Cav AI Terms (the “Terms”) supplement the Caveonix End User License Agreement or other agreement between Seller and Buyer relating to Seller’s provision of Software (“EULA”) and apply to Seller’s provision and Buyer’s use of the AI Services (as defined below) in connection with their Subscription to the Software. Capitalized terms used and not defined in these Terms have the meanings given to them in the EULA.

1. Overview and Terms
2. AI Services are Optional. Access to the AI Services is entirely optional and Buyer must select one of the modes in Exhibit A to enable or use the AI Services. Buyer is not required to use any AI Services as a condition to accessing the Software.
3. Applicable Terms. Except as otherwise set forth herein, Buyer’s access to, and use of, any AI Services is subject to Buyer’s compliance with these Terms and the EULA. To the extent there is a conflict between these Terms and the EULA, these Terms shall control, but only with respect to AI Services. 
4. Updates.  Seller may update these Terms from time to time by posting any such update to https://cavhq.ai/blog/aipolicy. Unless otherwise noted by Seller, material updates to these Terms will become effective upon the earlier of (i) thirty (30) days after the date the update is posted, or (ii) the date on which Buyer purchases any AI Services that are subject to such updated Terms after being notified of such update.  Notwithstanding the preceding sentence, to the extent the updates apply to new functionality, or are required by applicable law, they will be effective immediately. Continued use of any AI Services on or after the date of the updated version of these Terms also constitutes Buyer’s acceptance of the updated version, which supersedes all prior versions of these Terms. 
5. AI Services
6. Overview. Seller may make available to Buyer through the Services certain tools or platforms that use or leverage Seller’s or a third party’s large language models, artificial intelligence algorithms, and machine learning technology, also known as ComplianceOS (collectively, the “AI Services”). The AI Services may be used by Buyer via the Software to generate output, responses, data, or other information (collectively, “Outputs”) in response to Buyer’s prompts, information, queries or other materials provided or submitted by or on behalf of Buyer for use in connection with the AI Services (collectively, “Inputs”). As between the parties, Buyer’s Inputs and Outputs are considered “Buyer Data” and Buyer’s Confidential Information for the purposes of these Terms and the EULA. 
7. Buyer’s Responsibility for AI Inputs and Outputs; Disclaimers.  Buyer acknowledges that Outputs are based on Inputs, and that Seller has no control over any such Inputs. Additionally, Buyer acknowledges that the AI Services may provide Outputs that are inaccurate or offensive, and that the AI Services are not designed or intended to meet Buyer’s needs, expectations, or legal, regulatory, or compliance obligations. Buyer is solely responsible for Buyer’s Inputs and its use of the Outputs, including for determining whether the Output is appropriate for its intended use and for its Users’ use thereof. Buyer must: (i) disclose when Output is AI-generated, especially if it resembles real persons or events; (ii) not remove, alter, or obscure any watermarks, metadata, or technical identifiers applied to content to identify that it is AI-generated; (iii) disclose to any Users that they are interacting with AI rather than a human; (iv) independently verify any Outputs and not rely on any such Outputs before they have been verified; (v) exercise human judgment and oversight over any decisions or actions that may significantly affect individuals or organizations and not delegate such decisions solely to Outputs generated by the AI Services; and (vi) implement appropriate review and approval processes before using Outputs from the AI Services in external-facing materials, automated workflows, or production systems. SELLER DOES NOT MAKE, AND HEREBY EXPRESSLY DISCLAIMS, ANY REPRESENTATIONS AND WARRANTIES WITH RESPECT TO ANY OUTPUT PROVIDED IN CONNECTION WITH THE AI SERVICES. ALL OUTPUTS ARE MADE AVAILABLE, IF AT ALL, “AS IS” AND “WITH ALL FAULTS,” AND SELLER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WITH RESPECT TO ANY INPUTS OR OUTPUTS.  Due to the nature of artificial intelligence or machine learning technology, Output may not be unique, and Buyer acknowledges that the same or similar Output may be generated for other customers of Seller. 
8. Third-Party AI Services. The AI Services may rely on artificial intelligence or machine learning technology or services not provided by Seller (“Third-Party AI Services”). By using any AI Service, Buyer authorizes Seller to disclose any Buyer Data, including Inputs, that Buyer makes available through its use of the AI Services to Seller’s providers of such Third-Party AI Services. Third-Party AI Services providers engaged by Seller act as processors to Seller.  Additionally, Buyer agrees that Buyer will comply with the terms and conditions of the relevant provider of the Third-Party AI Services, to the extent applicable, in Buyer’s use of the applicable AI Services. Seller is not an agent or partner of any providers of the Third-Party AI Services.  
9. Ownership.  The AI Services are proprietary to Seller and its licensors, and Seller and its licensors retain all rights, title and interest (including all intellectual property rights) therein and to all improvements, enhancements and modifications thereto. No implied license of any kind is granted to Buyer.  
10. Disclaimers; Indemnity
11. No Warranties.  Buyer understands and agrees that the AI Services may contain bugs, defects, omission, errors or other problems.  Seller does not guarantee the uptime, reliability, performance or availability of any AI Services, and reserves the right to discontinue the AI Services at any time.  Notwithstanding anything to the contrary in the EULA, Seller will have no obligation to indemnify Buyer for any AI Services.  To the maximum extent permitted by law, the AI Services and all related documentation and materials are provided on an “AS IS”, AND “AS AVAILABLE” basis, with all faults. SELLER MAKES NO WARRANTIES WITH RESPECT TO THE AI SERVICES, WHETHER EXPRESS, IMPLIED, OR OTHERWISE, INCLUDING WARRANTIES OF TITLE, ACCURACY, INTERFERENCE WITH BUYER’S QUIET ENJOYMENT, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  THE ENTIRE RISK ARISING OUT OF THE USE OF THE AI SERVICES IS ASSUMED BY BUYER.  
12. Indemnity. In addition to and without limiting Buyer’s obligations under the Services Agreement, Buyer shall indemnify, defend and hold harmless the Seller Indemnified Parties from and against any and all Claims made against Seller by third parties as a result of or relating to Buyer’s provision of any Inputs, Outputs or other Buyer Data to Seller or the AI Services.  

Exhibit A

Model Training

Model Training

[Check applicable]

□ Mode A – Shared Insights (requires Mode B)

□ Mode B – Buyer-Trained Model 

□ Mode C – No Training 

Mode A

If Buyer selects Mode A (which requires Buyer to also select Mode B), the following additional terms shall apply, in addition to the Mode B terms set forth below: 

“Aggregated Data” means data and information related to Buyer Data and/or Buyer’s use of the Services that is used by Seller in an aggregated and/or anonymized manner, including to compile statistical and performance information related to the provision and operation of the Services, provided that the Aggregated Data does not identify Buyer, its Users, and/or Buyer’s Confidential Information.

Notwithstanding anything to the contrary in the EULA, Seller may monitor Buyer’s use of the Services to collect and compile Aggregated Data.  As between Seller and Buyer, all right, title, and interest in Aggregated Data, and all Proprietary Rights therein, belong to and are retained solely by Seller. Buyer grants Seller a non-exclusive, worldwide license during the term of the EULA to use Aggregated Data to develop, improve, support, and operate the Services.

Buyer agrees that Seller may (i) make Aggregated Data publicly available in compliance with applicable law, and (ii) use Aggregated Data to the extent and in the manner permitted under applicable law; provided that such Aggregated Data does not identify Buyer or Buyer’s Confidential Information.

Mode B

If Buyer selects Mode B, the following additional terms shall apply: 

“Fine-Tuned Data” means Buyer Data provided by Buyer to Seller for the specific purpose of enabling Seller to generate Fine-Tuned Models as directed by Buyer.

“Fine-Tuned Model” means a Seller Model that has been fine-tuned using Buyer Data, as directed by Buyer, and is to be used solely for the benefit of the Buyer, to serve Buyer’s Users.

“Seller Model” means Seller’s proprietary artificial intelligence model(s) provided or made available by Seller to Buyer for use in accordance with these Terms. For the avoidance of doubt, the “Seller Model” includes any components and underlying model weights, architecture, and parameters. 

Buyer grants Seller a non-exclusive, worldwide license during the term of the EULA to use Fine-Tuned Data for purposes of fine-tuning Seller Models to generate Fine-Tuned Models (which, for the avoidance of doubt, will only be used for the benefit of Buyer). For purposes of clarity, Seller agrees that it will not use Fine-Tuned Data for the purpose of developing, training or otherwise improving the Seller Models (other than to generate Fine-Tuned Models) or any other person’s artificial intelligence foundation models.

Seller shall not share Buyer Data (or any Fine-Tuned Model) with other customers of Seller, and shall, at all times, keep Buyer Data logically separated from, and not combined with, the data of other customers of Seller.

As between Buyer and Seller, (i) Seller shall own and retain all right, title and interest (including all intellectual property rights) in and to Seller Models and any Fine-Tuned Models together with all improvements, modifications and derivative works of the foregoing created by or for Seller (including, without limitation, any elements of the Seller Models not modified, and any generalized improvements to the Seller Models), and (ii) Buyer will own and retain all right, title and interest (including intellectual property rights) in and to the Buyer Data. Upon the termination or expiration of these Terms, Buyer shall cease use of any Fine-Tuned Models, and Seller shall cease use of any Fine-Tuned Data. 

Notwithstanding anything to the contrary in the EULA, Seller may generate general performance and usage data generated or collected through or in connection with Buyer’s use of the AI Services (e.g., technical logs, de-identified user session data, evaluation of Outputs, account and login data, processed volumes) (“Telemetry Data”) to operate, improve, analyze, and support the AI Services provided to Buyer.  Seller may not use or disclose Telemetry Data to improve the AI Services generally for other customers of Seller.

Mode C

If Buyer selects Mode C, the following additional terms shall apply: 

Seller shall not, and shall not permit any third party to, use, disclose, process or retain Buyer Data for any purpose other than to provide the AI Services. For clarity, Seller shall not, and shall not permit any third party, to use any Buyer Data to train, fine-tune, or otherwise improve any large language models, artificial intelligence algorithms, and machine learning technology without Buyer’s prior written consent, even for the Seller’s own benefit. 

Notwithstanding the foregoing, Seller may generate general performance and usage data generated or collected through or in connection with Buyer’s use of the AI Services (e.g., technical logs, de-identified user session data, evaluation of Outputs, account and login data, processed volumes) (“Telemetry Data”) to operate, improve, analyze, and support the AI Services.